1. Customers are requested to ensure that their bin is always marked with their house number.
  2. We operate a kerbside service, customers are requested to leave their bin on the boundary once it has been emptied so that the cleaning process can take place. Bins will be left at the boundary after washing unless agreed otherwise. (If you have an assisted collection, please inform us and we will collect and return the bin to its storage position for you). Please Note: cleaning can take place up to 24 hours after the waste collection.
  3. We cannot clean a bin if it is contaminated with wet paint, excessive amounts of wet oil, or Cat & Dog faeces.
  4. It is the customer’s responsibility to ensure that BinKleened has correct and current contact details.
  5. Failure to comply with the above may mean that we are unable to clean your bin which will result in the loss of a credit.
  6. If any rubbish remains in the bin after the refuse collection it will be at the operative’s discretion as to whether cleaning can be carried out. If the operative decides to clean the bin then any rubbish removed will be bagged up and returned.
  7. If your bin is going to be unavailable for cleaning on a scheduled cleaning day i.e. holiday’s, please give at least 24 hours advance notice to BinKleened in order to preserve the cleaning credit otherwise it will be lost.
  8. BinKleened will notify the customer of the start date of the four-weekly cleaning schedule and will provide you with dates for cleaning calendar for the current year, thereafter the customer should make themselves aware of the cleaning schedule and make their bins available for cleaning on the correct days. Our cleaning schedules are available to view on our website at www.bincleanerslancaster.co.uk  just follow the link to round schedules, and you can check your cleaning week numbers against the calendar.
  9. The minimum subscription is for six cleans of each colour bin chosen (12 cleans if paying by monthly Direct Debit) otherwise the one-off cleaning fee applies.
  10. BinKleened will issue the customer with a re-subscription notice on the day of the last subscribed clean. If the customer does not wish to subscribe for further cleaning, notification must be given to BinKleened within seven days of the last subscribed clean.
  11. If the customer fails to respond, BinKleened will clean the bin on the next scheduled cleaning day and will issue a reminder notice that your account is now in arrears.
  12. If the customer re-subscribes to the service following the reminder notice the cost of the clean will be offset against the subscription fee at the subscription rate.
  13. If the customer fails to re-subscribe following the reminder notice the customer will be liable for the cost of the clean at the one-off cleaning rate and an invoice will be sent to this effect. Failure to pay this invoice may result in legal action.
  14. In the event that we are unable to clean your bin, advanced notice will be given where possible and cleaning credits will be preserved.
  15. If we are unable to clean your bin due to bad weather, freezing conditions or other factors beyond our control, this will be deemed as chargeable; however, we will do our best to catch up the missed clean when conditions become workable again (this may not always be possible).
  16. If the Council notifies the customer of any change to the refuse collection please ensure that BinKleened is aware of it.
  17. In the event of a customer relocating, subscriptions may transfer to the new address where possible. If it is not possible to transfer the subscription a discretionary refund of the remaining subscription fee may be arranged. Refunds will be calculated by unused credits multiplied by the subscription rate paid, less an administration fee equivalent to two credits.
  18. Direct Debits are for a minimum contract of 12 months as per original order. Cancelling a Direct Debit before the end of this contract will result in a invoice being issued for the remaining contract amount. Once the initial 12 month period is complete Direct Debits can be cancelled at any time.
  19. We are closed for a period of four weeks starting at the end of the last full working week before Christmas Day. Customers paying by Direct Debit please note; Bins are cleaned at 4 weekly intervals and there will be some months in which you will receive an extra clean of the same coloured bin. These extra cleans take into account any missed cleans in the period when we are closed.  You make 12 monthly Direct Debit payments each year and you receive 12 cleans of each coloured bin chosen.
  20. A customer cancelling Direct Debit arrangements with their bank must also notify BinKleened to prevent any unwanted cleans/charges.
  21. If/when your Garden Waste bin collection is suspended by the council we will clean one of your other bins or caddy in lieu, unless you instruct us otherwise. This will normally be the bin or caddy that is emptied on the same day.
  22. BinKleened reserves the right to cancel or refuse any subscription without explanation.
  23. By using our service, you are agreeing to these terms and conditions. If you have any queries please contact us within 7 days of receipt of these terms and conditions.
  24. Terms and conditions valid from May 2018 and supersedes previous editions.